Returns Policy
At E. Fletcher (Chesterfield) Ltd., we strive to supply high-quality OEM-quality aftermarket parts for heavy machinery. If you need to return an item, the following policy applies.
Standard Returns
Returns are accepted based on the time elapsed from the original date of purchase, provided the part is returned in a usable and resalable condition.
| Time Since Purchase | Refund |
|---|---|
|
Up to 30 days |
100% refund of the part value |
|
Up to 60 days |
80% refund (20% restocking fee applies) |
|
Up to 90 days |
50% refund (50% restocking fee applies) |
|
Up to 120 days |
20% refund (80% restocking fee applies) |
|
More than 120 days |
No returns accepted |
Please note:
- Refunds apply to the value of the parts only and exclude any original carriage or delivery charges.
- Returned parts must be in a usable condition suitable for resale.
- We reserve the right to inspect all returned items before processing a refund.
- Customers are responsible for arranging and paying for the return shipping of unwanted or incorrectly ordered items.
- We recommend using a tracked delivery service, as E. Fletcher (Chesterfield) Ltd. cannot accept responsibility for items lost or damaged in transit.
Incorrect Items or Technical Issues
If you believe you have received the wrong item or are experiencing a technical issue with one of our products, please contact us before returning the part.
Each case will be investigated individually by our technical team. Where an error on our part or a product issue is identified, we will work with you to provide an appropriate resolution, which may include replacement, repair, refund or an alternative arrangement outside of the standard returns policy.
Contact Us
If you need to arrange a return or discuss a technical issue, please contact our customer service team with your order details and a description of the issue before sending any items back.
